Orbiting the Giant HairballBy: Gordon MacKenzie Creativity is crucial to business success. But too often, even the most innovative organization quickly becomes a "giant hairball" a tangled, impenetrable mass of rules, traditions, and systems, all based on what worked in the past that exercises an inexorable pull into mediocrity. Gordon McKenzie worked at Hallmark Cards for thirty years, many of which he spent inspiring his colleagues to slip the bonds of Corporate Normalcy and