Black Box ThinkingBy: Matthew Syed Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where its safe to fail. We all have to endure failure from time to time, whether its underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety critical industries, getting it wrong can have