Troubleshooting Foundations: Instructor-led virtual workshopLearn the fundamentals of Kepner Tregoe's troubleshooting approach. This is an introductory course to learn how to follow a systematic process of problem solving when responding to ITSM incidents and problems. Master the basics to ensure that effective help is provided when handling customer questions and, most importantly, that products and services are "up". This program is for individuals who work in troubleshooting and customer support